BobbleheadCraft Shipping and After-Sales Guide: What You Need to Know

When you order a custom bobblehead, you’re not just buying a gift—you’re commissioning a work of art that takes time, skill, and care. Because of the personalized nature of each piece, the process of sculpting, revising, packaging, and shipping is a little different from standard online shopping. That’s why we’ve created this guide: to clearly explain how our logistics and after-sales support work, so you know exactly what to expect from the moment you place your order until your bobblehead safely arrives at your door.

How Our Delivery Timeline Works

The delivery time for your bobblehead is based on three main stages: sculpting, revision, and shipping.

• Sculpting Time: Once all project details are confirmed (sometimes with mock-ups for clarity), our artists begin handcrafting your bobblehead. Sculpting typically takes 10–40 business days, depending on the complexity of your design and the customization required.

• Revision Time: If you request modifications, please keep in mind that each round of changes may add 2–5 business days. We encourage customers to be clear about their requirements at the beginning to help shorten this stage.

• Shipping Time: Standard shipping takes 10–20 business days at a cost of $15.95 (worldwide), while expedited shipping delivers within 5–10 business days for $25.95 (worldwide).

For urgent orders, we also offer a rush service where sculpting can be completed in as little as 3 business days (shipping time excluded). Please note that actual delivery may vary during holidays or in case of severe weather conditions.

💡 Tip: To avoid disappointment, we recommend placing your order well in advance of important occasions such as birthdays, anniversaries, or holidays.

Packaging and Safety Measures

Because every bobblehead is one of a kind, we take packaging very seriously. Each product is carefully wrapped with protective filling and placed inside a sturdy cardboard box to prevent damage during transit. We work with reliable international shipping companies to make sure your bobblehead reaches you safely, no matter where in the world you are.

Shipping Notifications and Tracking

Once your order is ready to ship, you will receive a shipping confirmation email. This includes your tracking number, which may take 24–48 hours to update. Please note that processing your customized bobblehead before shipping may take 10–15 business days because of the detailed work involved.

If your bobblehead requires a remake, your order may be slightly delayed. We only ship items that have passed our strict quality inspection, as our priority is to deliver a gift you’ll truly love.

⚠️ Important Notes:

•We currently do not ship to APO/FPO addresses, college dorms, or P.O. Boxes.

•Deliveries to Alaska, Hawaii, or Puerto Rico may take longer than standard timelines.

•Overnight shipping is not available.

Our Refund and Return Policy

At BobbleheadCraft, every piece is handcrafted based on customer photos and requirements, making each order highly personalized. Because of this uniqueness, our refund and return policy is slightly different from standard online shops.

• If you decide you don’t like your bobblehead during the creation process (before shipping), we are happy to refund your order. However, a 40% cancellation fee applies. This helps us cover the time and resources our artists have already invested, and it prevents non-serious “fun orders.”

• Once your bobblehead has been approved and shipped, we cannot provide refunds, cancellations, or exchanges. This policy ensures that our artists’ effort and your personalized design are fully respected.

We understand this might feel strict, but please remember: each bobblehead is made just for you and cannot be resold. The combination of delicate hand-sculpting and international shipping means that careful planning is essential.

💡 Recommendation: To ensure the best experience, please place your order early and take advantage of our preview and communication process. This way, you can review your bobblehead before final approval and feel confident in your purchase.

Customer Support You Can Rely On

If you ever have questions about your order—whether it’s about shipping times, changes to your design, or updates on delivery—you can always reach us:

📧 Email: contact@bobbleheadcraft.com
💬 Online chat: Available through our website

Our team is here to provide quick, friendly support, so you never feel left in the dark about your order.

Conclusion

At the end of the day, our goal at BobbleheadCraft is to make your gift-giving experience joyful and stress-free. While every bobblehead requires time and patience due to its handcrafted and highly customized nature, the result is always worth the wait—a one-of-a-kind keepsake that captures life’s special moments. The best way to ensure a smooth experience is to plan ahead, communicate your preferences clearly, and reach out to us whenever you have questions. We’re here to support you, so you can focus on the happiness of giving a truly meaningful gift.